Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item to us for a refund or exchange, subject to the terms of this policy.

Return Window

• Items must be returned within 14 days of the original purchase date or the date the item was delivered (for online orders).

• Any returns requested or received after this period will not be accepted.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

• Unused and Unopened: The item must be unused, unworn, unwashed, and in the same condition that you received it.

• Original Packaging: The item must be in its original packaging with all original tags, labels, and accessories attached.

• Proof of Purchase: A receipt or other proof of purchase (such as an order confirmation email or packing slip) is required to complete your return.

Non-Returnable Items

The following types of goods are exempt from being returned:

• Downloadable software products

• Personalized or custom-made items

• Items sold as "Final Sale" or "As-Is"

•Any opened cosmetics

Return Process

1. Contact Us: Before sending any item back, please contact our customer service team via email at noveltyunlimited@icloud.com to initiate the return process and receive a Return Merchandise Authorization (RMA) number and specific shipping instructions via email.

2. Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Include Information: Clearly include the RMA number, your name, and the order number inside the package.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Number] business days.

• Please note that banks and credit card companies may take additional time to process and post the refund to your account.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Email Address] and follow the return instructions provided.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately (within [Number] days of delivery) so we can arrange for a replacement and cover the return shipping costs